F.A.Q.

DO YOU ALSO HAVE A STONE SHOP?

Yes, of course. The address is Nerudova 20, Jablonec nad Nisou. You can inspect and try majority of our products here.

HOW CAN I CHECK THE STATUS OF MY ORDER?

We send e-mails about confirming order and its expedition. Delivery time is in hands of transport company whose driver will communicate with you through phone, most likely.

DO YOU SEND PRODUCTS ABROAD? 

Of coure, we do.

WHEN CAN WE EXPECT ORDERED PRODUCTS?

Mostly 10 - 14 days, because we don´t store products. We produce almost everything to order.

IS POSSIBLE TO PAY WITH CARD TO THE DRIVER OF TRANSPORT COMPANY?

Yes, card payment is possible.

WHERE TO SEND PRODUCTS FOR A COMPLAIN?

You can send products to the store Gasso, Nerudova 20, Jablonec nad Nisou, PSČ 466 01. Obviously you can return products in person.

DID YOU GET WRONG SIZE OR PRODUCT DOES NOT FIT YOU? WHERE TO SEND IT?

If product does not fit, send it to our store Gasso, Nerudova 20, Jablonec nad Nisou, PSČ 466 01.

WHEN CAN I EXPECT MY MONEY BACK?

We have 14 days to give you money back, from the day your product arrived. So, 14 days is maximum.